What is the best way to schedule an appointment?

The fastest and easiest way to schedule an appointment is by calling Monday through Thursday. We can be reached at

206-491-7746. Email to schedule, as well, at info@BallardAcuCenter.com.


How quickly can I get an appointment?

We encourage you to book two weeks in advance. Depending on the time of the year, however, this can vary. If you are having an acute health crisis initial acupuncture consultations can often be scheduled sooner. Your schedule and availability is always a factor. First appointments may require more flexibility on your part, as the are 90-minutes in length.


What is the best method to return the new client paperwork?

Our paperwork is entirely electronic and takes about 30 minutes to complete.  Once your first appointment is booked, you will receive a confirmation email.  Within this email there is a button that says, "Manage my Appointment," this will take you to your new patient paperwork.  No need to print anything out!  Please complete your paperwork on a computer or tablet, as paperwork cannot be completed on a smartphone. 


How long are consultations?

Initial new patient consultations for acupuncture are scheduled for 90-minutes, and follow-up appointment are 60-minutes in length. Initial Chinese herbal medicine consultations and Functional Medicine consultations are one hour in length. Lab result consultations (these are follow-up Functional Medicine appointments) are scheduled for 30-45 minutes depending on how many labs you have completed. Regular follow-up consultations are recommended and can be scheduled for 15, 30, 45 or 60 minutes depending on the depth of information that needs review.


Can I purchase supplements other than from Ballard Acupuncture Center?

We have carefully selected products that have the superior quality and strength to provide the necessary clinical outcomes. If you want to do your own research on different supplements, you are welcome to do so but we do not provide any other recommendations or advise on other specific blends or brands. If you purchase other supplements from other manufacturers, please research carefully. Not all ingredients are equal.

Can I purchase supplements from Ballard Acupuncture Center ONLINE?

You can access online sales and shipping of high-quality supplements through our account with Fullscript. We have an online dispensary for you to select items that we consider to be the best. Click on this LINK to set up your Fullscript account. 


How can I get a Chinese herbal formula customized to my needs?

You must arrange a consultation to acquire a customized herbal formula or establish acupuncture care to receive a formula. Our practitioners are highly educated and must assess you adequately to provide the best herbal formula for you. 

Click on this LINK to visit our Chinese herbal medicine information page.

LAB TESTS (Functional Medicine)

How many lab tests are required?

The number of lab tests recommended will depend on your individual situation including the number of issues you struggle with and the length of time you have been experiencing them. Typically, most patients have 1-4 lab tests.


How long does it take to get the lab results?

The results of your lab test(s) will be sent to us 2-4 weeks after you mail in your specimens to the lab. After we evaluate your results, we will contact you to schedule a follow up appointment. Avigail will review your tests with you and recommend a wellness protocol. 


Can I order my own test kits through the laboratories or can my regular doctor order the lab tests for me?

Our authorized laboratories are only able to sell test kits to licensed practitioners. We use specific lab tests from small lab companies that exclusively offer functional medicine tests. Larger national labs and local hospital based labs are not helpful for these types of highly specialized tests.


What laboratories do you use for testing?

Over many years of clinical experience, we’ve learned that the accuracy of your lab tests and the quality of the professionals performing the test is critical to understanding your situation. Quality is not equal across all lab companies. The companies we use have the highest testing standards and the most consistent lab results year after year. These tests are not replacements for regular medical tests, they are only used to detect “functional” issues rather than diagnose or recommend protocols for diseases. Many times we see “normal” test results from other lab companies but our tests will find many “functional” problems. Our goal is detect problems with the functioning of organ systems prior to the onset of a disease.


What type of lab tests are required?

Depending on the type of test, the samples required are saliva, urine or stool. You complete all tests using simple, self-administered kits in the comfort of your own home. We do not do blood tests.


What are the fees for acupuncture?

Acupuncture New Patient: $195 for 90-minutes

Acupuncture Return Patient: $105 for 60-minutes

What are the fees for Chinese herbs? (Without acupuncture)

Chinese Herbs New Patient: $100 for 60-minutes

Chinese Herbs Return Patient: $50 for 30-minutes & $25 for15-minutes


What are the fees for Functional Medicine consultations?

New patient initial consultation: 60 minutes for $250

Lab result consultation for 1-2 labs: 30 minutes for $125

Lab result consultation for 3-4 labs: 45 minutes for $185

Check-in or program adjustment: 15 minutes for $60

All follow up consultations are in 15 min time blocks.

What are the fees for naturopathic medicine?

ND New Patient: $250 for 90-minutes

ND Return Patient: $150 (30-60 minutes)

ND/Acupuncture appointment all $250


Do you take insurance?

We accept many insurance carriers for acupuncture services only.  We are in network with many companies including Regence, Aetna, United, Kaiser PPO, Premera, Lifewise and FirstChoice.  We also will bill for PIP claims and DOL.  If you are not sure if your plan covers acupuncture give us a call and we'd be happy to check for you.  


We do not accept insurance for functional medicine services. It is a cash service, only.

What types of payment do you accept?

We accept cash (exact change only!), personal check, Visa, MasterCard and AmEx.


How much do lab tests cost?

Depending on the lab test, the cost is $150-$500 per lab kit and you can always start a program by ordering just a single test.


Does my new patient consultation fee include follow-up, test kits and supplements?

The new patient consultation is an assessment of your health and recommendations on what tests are required to understand the state of your body systems. The new patient consultation fee does not include any follow-up, test kits or supplements.



What supplements are used to support adrenal fatigue?

Depending on the results of your lab tests, Avigail Cohen, L.Ac. uses different combinations of DHEA, pregnenolone, and all of the herbs, antioxidants, vitamins and minerals required for adrenal recovery.

What are DHEA, pregnenolone, progesterone, licorice?

These are natural, plant based products that support and balance the adrenal glands and are combined into customized wellness plans based on individual lab results.

What should I do if I am struggling sticking to my protocol?


We completely understand that many times, prioritizing a wellness plan requires major life changes. Our advice is to start one product at a time and take one day at a time. Often keeping a health journal allows one to stay on track and also shows the progression that we often forget when we need a little inspiration.


Do you use bio-identical hormones?

The goal of functional medicine is to mimic the body’s natural reproduction of its own hormones. We only use products that naturally occur in the body to restore your internal production of adrenal hormones.


How long are the programs you recommend?

Initial programs range anywhere from 3-6 months depending your health condition.


How often should I retest?

While retesting isn’t required, it is recommended that a client retest at the six month mark to measure improvement and adjust protocols if needed. Once a client has achieved their desired health results, we recommend annual testing to ensure your body systems continue functioning at their best.



What is the Ballard Acupuncture Center’s return policy?

Pre-approval is required on all returns. Refrigerated items cannot be returned.

15% restock fee of purchase price less shipping and handling may be refunded on unopened and non-refrigerated items.


No supplement returns will be accepted after 30 days on all regularly stocked items.

Special orders cannot be returned.


Prepaid tests can be returned for credit within three months of purchase.


What is the fastest way to order supplements/test kits after I have become a patient?

The quickest and easiest way to order supplements or test kits is to call or email your request.


Can I email Avigail with questions/concerns?

Avigail is happy to answer brief questions about your protocol or symptoms by email. If it is a complex question that requires further back and forth communication, we recommend scheduling a 15 min. consult.